Shipping policy

 

Reliable & Transparent Delivery across the United Kingdom

At Vivorra Shop, we are committed to providing a reliable and transparent shipping experience. We pride ourselves on simplicity: no hidden fees and free standard delivery on every order.

FREE STANDARD SHIPPING ON ALL UK ORDERS — NO MINIMUM SPEND

1. Delivery Timeframes

Estimated delivery time: 5 to 10 business days. This timeframe includes both handling and transit times.

2. Trusted Carrier Services

We partner with the UK's most reliable local carriers to ensure your package arrives safely. Depending on your location, we use:

•       Royal Mail (Tracked)

•       Evri

•       DPD

3. Tracking & Consumer Rights

Tracking: Once dispatched, you will receive an automated email with a tracking number and a link to monitor your package in real-time.

Your Rights: Under the UK Consumer Rights Act 2015, you are entitled to a replacement or full refund if your order is significantly delayed, lost, or arrives damaged. Please report damages within 24 hours of receipt.

 

UK Logistics Hub

16 New St

London EC2M 4TR

United Kingdom

 

Customer Service Email: info@vivorrashop.com

Mon–Fri, 9:00 AM – 5:00 PM (GMT)