Privacy policy
Last updated: June 17, 2026
This Privacy Policy describes how Vivorra Shop ("we," "us," or "our") collects, uses, and shares information about you when you visit or make a purchase from www.vivorrashop.com.
Information We Collect
We collect information you provide directly to us, including:
• Personal identification information: Name, email address, phone number, billing and shipping address
• Payment information: Credit card details (processed securely through our payment providers; we do not store full card details)
• Account information: Username and password if you create an account
• Communications: Any messages or inquiries you send to us
We also collect certain information automatically when you visit our site, including:
• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs
• Device information
How We Use Your Information
We use the information we collect to:
• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your questions and customer service requests
• Send promotional communications (with your consent)
• Improve our website and customer experience
• Comply with legal obligations under UK law
Sharing Your Information
We do not sell your personal information. We may share your information with:
• Service providers: Shipping carriers, payment processors, and other vendors who assist in operating our store
• Legal authorities: When required by law or to protect our rights
• Business transfers: In the event of a merger, acquisition, or sale of assets
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser preferences.
Your Rights
As a UK resident, you have the following rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:
• The right to access the personal information we hold about you
• The right to rectification of inaccurate or incomplete personal data
• The right to erasure (the "right to be forgotten") of your personal data in certain circumstances
• The right to restrict processing of your personal data
• The right to data portability — to receive your data in a structured, commonly used format
• The right to object to processing of your personal data
• The right to withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@vivorrashop.com.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Children's Privacy
Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
International Transfers
We may transfer, store, and process your personal information outside of the United Kingdom. Where we do so, we ensure that appropriate safeguards are in place in accordance with UK GDPR, such as the use of standard contractual clauses or transfers to countries recognised as providing an adequate level of data protection by the UK Government. We remain responsible for the protection of your personal information in all such cases.
Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:
Contact Us
For any privacy-related questions, please contact us at info@vivorrashop.com.
Address: 122 Pen Park Road, Bristol, AVON BS10 6BP, United Kingdom